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Our Policies

RETURNS POLICY

We want you to love what you ordered!

Items may be subject to return if received with a manufacturing defect, otherwise, worn or unused products are not returnable.

Since we provide exact measurments chart and assume that our customers consider it while selectiing an appropriate size, we do not accept returns based on fit issues.

We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see depends on your computer system, and we cannot guarantee that your computer will accurately display it. We do not accept returns based on color issues.

For full credit, customer should send an email within 5-6 days of receiving the merchandise specifying the reason for return.

In certain circumstances based on objective reasons, we could accept returns if you notified us within 7 to 10 days of receiving merchandise. In these cases, you can only return it in exchange for the same item or an online store credit for the current selling price.

To return, please contact us at CustomerService@seductivecouture.com

  • All returns MUST be purchased from seductivecouture.com and returned in sellable condition (new and unworn), including original packaging. Any merchandise submitted for return reflecting any kind of wear (stains, pulls, damage, etc) will be returned to the customer with a letter stating why the merchandise will not be accepted.
  • Returns will be issued in the same form as was used for the original payment.
  • All sale items are sold as FINAL SALE.
  • Refunds will include taxes, but will not include shipping and handling paid for the item, as shipping and handling charges are non-refundable, once an item is shipped.
  • If you have received an item from seductivecouture.com as a gift, you can return it in exchange for an online store credit for the current selling price.
  • If the purchase was made with an online store credit, the return will be issued as an online store credit.
  • Merchandise will be inspected once received; if it appears to be intentionally damaged or worn, merchandise will be returned to the customer, and no refund/exchange will be offered.

 


TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

1. Products, Content and Specifications.

All features, content, specifications, products and prices of products and services described or depicted on this Web Site, www.seductivecouture.com (this "Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. SDV Couture LLC ("we" or "us") and our service providers who assist us with the hosting, maintenance, operation and management of this Site make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. 

2. Shipping Limitations.

When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Site. All purchases from this Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.


3. Accuracy of Information.

We try to ensure that information on this Site is complete, accurate and current. Despite our efforts, this information may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Site. For example, products included on this Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.


4. Use of this Site.

The design of this Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

5. Trademarks.

Certain trademarks, trade names, service marks and logos used or displayed on this Site are registered and unregistered trademarks, trade names and service marks of SDV Couture, LLC. Other trademarks, trade names and service marks used or displayed on this Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Site without the written permission of SDV Couture LLC or such other owner.


6. Linking to this Site.

Creating or maintaining any link from another Web site to any page on this Site without our prior written permission is prohibited. Running or displaying this Site or any information or material displayed on this Site in frames or through similar means on another Web site without our prior written permission is prohibited. Any permitted links to this Site must comply with all applicable laws, rules and regulations.


7. Third Party Links.

This Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other Web sites, or any content, materials or other information located or accessible from any other Web sites, or the results that you may obtain from using any other Web sites. If you decide to access any other Web sites linked to or from this Site, you do so entirely at your own risk.


8. Inappropriate Material.

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

9. Gift Certificates.

Gift certificates can only be redeemed via purchases made on this website, and are not redeemable for cash. Any unused balance will be placed in the recipient's gift certificate account and is not transferable. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card. We are not responsible for lost or stolen gift certificates. We make no warranties, express or implied, with respect to gift certificates, including, without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you might have additional rights.

10. User Information.

Other than personally identifiable information, which is subject to this Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We and our respective affiliates and our and their respective service providers and other designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

11. Disclaimers.

Your use of this site is at your risk. The information, materials and services provided on or through this site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates or service providers warrant the accuracy or completeness of the information, materials or services provided on or through this site. The information, materials and services provided on or through this site may be out of date, and neither we nor any of our affiliates or service providers make any commitment or assume any duty to update such information, materials or services. The foregoing exclusions of implied warranties do not apply to the extent permitted by law. Please refer to your local laws for any such prohibitions. All products and services purchased on or through this site are subject only to any applicable warranties of their respective manufactures, distributors, and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "consumers" in the Magnuson-Moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

12. Limitations of liability.

Neither we nor any of our affiliates or service providers assume any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Site, or your downloading of any information or materials from this Site. In no event will we or any of our affiliates or service providers, or any of their respective officers, directors, employees, shareholders, affiliates, agents, successors or assigns, or any other party involved in the creation, production or transmission of this site, be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption), arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, or the materials, information or services contained on any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.In the event of any problem with this site or any content, you agree that your sole remedy is to cease using this site. In the event of any problem with the products or services that you have purchased on or through this site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this site.

13. Revisions to these Terms and Conditions.

These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Site.

14. Termination.

You or we may suspend or terminate your account or your use of this Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Site at any time without notice.

 

PRIVACY POLICY

This Privacy Policy is effective as of November 2012

We collect and store your personal information that you enter into this Site. Personal Information is information you provide that lets us know specific facts about you so that we can fulfill your orders and customize the information we deliver to you accordingly. For example, when you send a message or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, and credit card or other payment information. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information also may be used to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Site.

We collect and store certain other information automatically whenever you interact with this Site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Site and to provide our customers with a fulfilling shopping experience.
Also, like many Web sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on this Site.

We do not share with others any personal information that you provide to us through this Site.

We may only release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency or court; or such release is necessary to protect the rights, property or safety of our customers.

 

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